Opening legacy system keynote: Centralised and unified management of a multi-vendor Network

• Efficient management of 2G and 3G networks – challenges for network operations
• Integration as a key success factor
• Managing the change in network operations
  

Meeting the demands of convergence through OSS / BSS transformation

• Order-to-cash solutions for service providers addressing the challenges arising from convergence
• The key characteristic of transforming current BSS and OSS environments
• How our solutions create new levels of value
• Examples of how service providers have benefited from our solutions to improve their operational efficiency, capital efficiency, service creation and delivery
  

Vodafone Spain case study: the Apolo Project – provisioning solutions

• Service provisioning – a bird’s eye view
• Order management solutions – enhancing their scope
• The strategic order management solution – Vodafone case study
• Dealing with the provisioning issues within Apolo
  

Gaining market-differentiation and increasing customer-satisfaction through a comprehensive service provision efficiency approach

• Service Provision Efficiency as a model to improve responsiveness to customer demands
• Service quality - how to mould customer opinion about services
• Where and how to monitor and measure events in the network
• Convergence of revenue assurance to revenue protection
  

Mapping Telekom Austria’s Processes to eTOM and the development of aTOM (the Austrian Telecom Operations Map)

• Challenges involved in mapping an incumbent’s processes to eTOM
• What is the likely rollout schedule for realisation?
• Risks and dispositions involved in the project
  

OSS Middleware and Service Orientated Architecture

• Highly scalable service delivery platform for OSS integration
• Delivering Triple Play services using an enterprise service bus
  

Adopting Best of Suite architecture as the basis of your future OSS / BSS development

• Comparing Best of Suite architectures with other alternatives
• Selecting the correct vendor and analysing the key requirements in relation to Service Level Agreements and guarantees relating to Quality of Service
• Identifying how to implement Best of Suite architecture without excessive cost or disruption to existing operations
  

Delivering Unified Services: a business and engineering scenario for operators 

• Telecom operators have to engineer themselves to be able to adapt to change; or die
• Evolving from the legacy past is challenging, and has to happen in real time whilst maintaining existing operations
• What are the fundamental changes that need to be made to OSS practices as well as the business processes
• Where is the best place to start; Convergence requires complete understanding, visibility and availability of information   
  

Implementing OSS best practices in a Triple Play Broadband environment

• Triple-Play Broadband services – an innovative scenario for IT
• The organisation – an ‘end-to-end’ approach to key approaches
• The service management – the relationship among customers, services and infrastructure
  

Building automation into the OSS / BSS layer to improve efficiency and save costs

• Balancing automation and efficiency with the need for human oversight and control – will increased technological complexity actually reduce the reliance on the workforce?
• How effective is automation in allowing greater streamlining and reducing bottlenecks?
• Proving the operational effectiveness of automation in specific cases and examples
  

Transforming and enhancing OSS / BSS to drive the move toward Next Generation services

• Belgacom's target architectures for service fulfilment and assurance - enabling Triple Play bundling of services
• The essentials: the customer service dashboard
• Self repair and self-subscription and self-configuration
• Integrated inventory management
• Realtime session management
• Migrating to a Service Orientated Architecture based NGOSS aligned architecture
• Guiding the ICT governance process from requirement analysis to implementation
  

Allowing for self-service and personalisation of OSS / BSS offerings by users

• Optimising the customer experience and reducing your own burden of support
• How can you maintain overall command of the network whilst giving the customer the control they want?
• Giving customers a full view of the network over which they are running to allow them to make their choices regarding service requirements and changes